Frequently Asked Questions

Below are some of the most Frequently Asked Questions we receive about the Guestscan service and how it works. Please get in touch here if you have a question that isn't answered below and we'll reply to you as soon as possible.

A. While the concept is simple, complying with all the legal aspects is complicated and time consuming. (Guestscan took two years to get it right.)

A. We fully comply with the data protection regulations in the UK and Europe. We are registered under the Data Protection Act in the UK and have been audited by the Commissioner for Information Services.

A. The database is operated and administered by specialists who use the most sophisticated bank-style security together with multiple back-up facilities.

A. The online Report Form is straightforward and unambiguous and will be checked by our Compliance Officer, who on occasions will speak to the parties involved.

A. Where guests use the threat of a "bad report" to negotiate an up-grade or discount we accept this as threatening behaviour and the guest can be reported.

A. This depends on the incident. And can range from 2 to 3 years. In exceptional circumstances this can be increased.

A. Nobody can view or search the database. Members are able to check if a specific person is on the list. Where a person appears on the database details will be supplied to the member. It's then up to the member to decide whether or not to take the booking.

A. Simply click here and complete the form. Welcome to a good night's sleep.

A. Click here to get in touch with us through our contact form. We'll get back to you as soon as we can.